Vacancy Details

Communicator - Technical Solutions Consultant - North East

We are seeking to recruit a talented and experienced Technical Solutions Consultant to contribute to the company’s continued success. As a key member of the development team, you will be responsible for assisting clients during the pre-sales, implementation and in-life stages of their contract to enable integration of existing business and technical processes with the Communicator platform.

Main Duties  

• Obtain client requirements relating primarily but not exclusively to data architecture, data integration, analytics integration and conversion tracking. Document these in a logical and concise manner with aim of obtaining client sign-off. These requirements may be known and unknown during discussions and should include functional and non functional elements.
• Communicate with client representatives face to face, via email or telephone. Facilitate discussion to achieve agreement between both parties. Communicate on an ongoing basis as appropriate. It is anticipated that up to 30% of the role will be based off-site attending client meetings.
• Propose solutions to address client requirements incorporating aspects of existing product functionality and existing integration capabilities in conjunction with suitable process where possible.
• Document these solutions in a format that is understandable by both technical and non-technical client contacts.
• Where a solution requires additional technical work by either the client and/or Communicator, produce detailed technical specifications that can be distributed to both the client and Communicator technical staff.
• Liaise with Communicator technical staff to verify the legitimacy and practicality of any proposed solution.
• Obtain client sign off for any proposed technical work.
• Provide estimates of solution implementation time to the client’s account manager and Head of Development in order to prioritise any technical work.
• Prepare test plans in order to accept any technical work that has been implemented in order to facilitate a solution.
• Prepare user guide documentation to the Communicator support team as well as the end user.
• Keep abreast of technical and industry developments and innovations, particularly in the areas of data architecture and system integration.

You will be proactive, with excellent verbal and written communication skills and have the ability to work unsupervised or as part of a team. You will have a proven track record within a high-growth technology driven organisation and strong technical skills. You will have:

• Excellent communication and interpersonal skills.
• Experience of client liaison at all levels of seniority and technical understanding.
• Demonstrable evidence of analysing and documenting complex business and technical processes.
• Demonstrable experience of understanding existing process and proposing solutions that are fit for purpose.
• Demonstrable experience of producing concise and logical requirements and technical specifications.
• Ability to think quickly in client situations and apply technical principles to new problems.
• A professional approach to all aspects of your work.
• A positive and proactive approach in dealing with clients' requirements.
• A commercial outlook that can identify the potential opportunities for up-sell when dealing with clients.
• A proven track record in Software Development and Business Analysis.
• End to end experience of the Software Development lifecycle.
• Proven experience interacting directly with end users.

To attract exceptional people we offer an excellent package. You can look forward to a competitive salary, contributory pension scheme, life assurance and 25 days holiday (plus bank holidays).

 

To apply for a graduate opportunity with us, please send your CV and covering letter to our HR department at recruitment@leighton.co.uk. You should tell us about the particular area you are looking to work in and the specific contribution that you can make, in addition to detailing the modules you have undertaken and the results achieved.